Exploratory

After a fault was detected, the operators need to identify the source, namely, the particular component that failed.

Barriers to exploratory troubleshooting

  Straightforward troubleshooting of a network of connected units requires testing all the units, until the faulty one is identified. This procedure is time consuming, and might be inefficient, especially in emergency operation.

  The problem is that sometimes the operators cannot identify the failed component based on the attributes of the alarm, because they were not trained to recognize components by associated alarms, or because they did not experience the alarm often enough to remember the particular system behavior. This is especially important to enable safe behavior under stress.

Examples

The pilots at the AF 447 accidents were not trained to recognize the exceptional maneuver by the captain in charge.

The TMI team in the control room was not trained to resolve conflicting information obtained when the PORV was stuck open.

Troubleshooting by segmentation

Troubleshooting may be facilitated by segmentation, as demonstrated here ....

Training  for troubleshooting

  Operators should be trained to recognize the alarm situation and to identify the source of the alarms.

Fault simulation

  To enable training the operation in exceptional condition, the system should be equipped with mean to bypass the sensors, and to simulate their behavior in exceptional conditions.

Related topic


Updated on 11 Feb 2017.