Too many projects had failed after the
system was delivered to the customers. Customers did not complain, because they could not point at any defects in the
system. Yet,
operators made too many
errors, some of them too
costly. Too many projects had failed after the
system was delivered to the customers. Customers did not complain, because they could not point at any defects in the
system. Yet,
operators made too many
errors, some of them too
costly.
The guidelines in this guide help
system developer anticipate certain
hazards, and design the
system to cope with these
hazards.
Most of the documented
accidents are commonly attributed ad-hoc to the human
operators (
see statistics).
Resilience assurance is essential for
safety assurance (see
engineering).
Resilience assurance is also essential to assuring the quality of information systems and customer products (
more ).
Updated on 21 Sep 2016.