Prevent slips

This part of the first defense focuses on preventing operator's actions that might divert the operational situation from normal to exceptional. It is applicable to certain types of operational errors, such as activating the wrong function.

The guidelines for preventing operator's errors are borrowed from the discipline of cognitive engineering.

Methods

Methods for preventing operator's faults include:

Risk  A slip-prone design provides redundant opportunities for slips.

Avoiding slips by design

In a resilience-oriented design we avoid redundant features and controls that are slip-prone.

Slips can also be prevented by slowing down the actions, enabling more control of the human operator, as demonstrated in the Car Gear illustration ...

Example: Slip-prone design and slip-protected design ...

See Car Gear illustration ...

Reduce shortcut keys

Risk  Many software products are delivered with multitudes of useless shortcut keys.

For example, Gmail shortcuts ... These shortcut provide more opportunities for activating the wrong feature.

Guideline  Provide shortcut keys only to activate selected features: those used most frequently.

Slip-proof sliding selectors

Risk  Slip-prone sliding selector might be the reason to many incidences. For example, the Torrey Canyon accident ... involved unintentional change of the steering lever to a peculiar position.

Guideline  Slips can also be prevented by slowing down the actions, enabling more control of the human operator. The protection concept is to break the motion to small segments, and to enforce delay between segment.

Slip-prone design and slip-protected design ...

See Car Gear illustration ...

Avoid redundant commands

See Shortcut keys illustration ...

An example of a slip-proof car automatic gear lever is described here ...

 

Related topic

 

 

Avoid redundant commands

See Shortcut keys illustration ...


Updated on 15 Apr 2017.