Escalation is the term used to describe the transition from an exceptional situation to a situation with which the operator is not familiar.

Escalation happens when the operators do not operate according to the rules suited to the exceptional situation.

Failure modes

• The operator is not aware of the system being in an exceptional situation, and operates according to procedures proper to normal situations
• The operator is aware of the system being in exceptional situation, but is not familiar with the proper operational procedures.

Updated on 29 Feb 2016.