The effect of operational complexity on the performance

Excessive features

Each feature that we add to the system implies that the users have more to scan when looking for other features.

Excessive options

Each access option we give to a function implies that the users must go through more items before they reach what they need.

Excessive setup parameters

Each setup parameter that the operators do not memorize needs to either be brought forward or verified by trial and error. Both options are problematic: The first option is time consuming, and the latter is error prone.

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Updated on 16 May 2016.